| Call Center Agent (Gates Project) Job at Society for Family Health (SFH) Posted: 24 Feb 2015 01:18 PM PST Job Title: Call Center Agent (Gates Project)
Company: Society for Family Health (SFH)
Job Type: Full Time
Qualification: BA/BSc/HND
Experience: 3 years
Location: Gombe, Nigeria
Job Field: Customer Care/ Medical/ Health/ Safety / NGO/Non-Profit
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Society for Family Health (SFH) is one of the leading public health NGOs in Nigeria, implementing programmes in reproductive health, HIV & AIDS prevention, and maternal and child health. SFH works in partnership with the Federal and State Governments of Nigeria, the British Department for International Development (DFID) and the United States Agency for International Development (USAID), as well as the Global Fund to fight AIDS, Tuberculosis and Malaria among other international donors. We seek to recruit qualified persons due to new programme initiatives and growth. We offer professionals opportunities for career advancement, a good working environment and competitive remuneration. We require competent candidates for the following position:
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Job Reference code: Callcentreagent-ext
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Job Profile:
This is a Senior Officer position reporting to the Assistant
Director – Gates Project, Gombe. The MNH Call Center was established to increase the availability of MNH information to pregnant women; their families and their community-based care providers as well as strengthen referral systems for MNH in Gombe State and beyond. The Call Center agents respond to emergency calls using standard protocols, counsel the callers and facilitate emergency referrals.
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Qualifications/Experience:
• A first degree in Nursing/any other related field or Registered Midwife
• Must possess minimum three (3) years work experience in maternal, newborn and child health care services from public or private health facilities. Experience working in an NGO is an added advantage.
• Ability to speak and write fluently in Hausa and English is very critical to this position
• Must be knowledgeable in maternal and child health interventions and innovations
• Must have cognate computer skills and experience, excellent planning and organisational skills
• Must have good communication and excellent interpersonal communication
• Must have good customer relationship management skills. Apply to this job |
| Client Service Personnel Job at Integrated Corporate Services (ICSL) Posted: 23 Feb 2015 10:42 PM PST Job Title: Client Service Personnel
Company: Integrated Corporate Services (ICSL)
Job Type: Full Time
Qualification: NCE OND
Location: Lagos, Nigeria
Job Field: Customer Care
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Our client, a growing and friendly company based in Lagos, is looking for a client service personnel for immediate employment.
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Age: 25 – 35
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Location: Lagos
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Qualification: Minimum of NCE qualification
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Responsibilities:
• Providing help and advice to customers.
• Communicating courteously with customers by telephone, email, letter and face to face;
• Investigating and solving customers’ problems, which may be complex or long-standing problems that have been passed on by customer service assistants;
• Working hours is between 7.30am – 4.30pm (Monday – Friday)
• Deliver letters to client
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Skills and Qualifications:
• Minimum of a NCE or OND with experience in a related discipline
• Must have a result-driven approach to identifying, anticipating and satisfying customers needs.
• Candidate must be proactive and have a keen eye for business opportunities, with strong interpersonal skills. Apply to this job |
| Peer Educator Job at Integrated Corporate Services Ltd (ICSL) Posted: 23 Feb 2015 10:37 PM PST Job Title: Peer Educators
Company: Integrated Corporate Services Ltd (ICSL)
Job Type: Full Time
Qualification: NCE OND
Location: Lagos, Nigeria
Job Field: Education / Teaching
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Are you young, intelligent and have the passion for teaching?
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Do you love interacting with school pupils and encouraging healthier decision making skills to parents/teen?
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Then you need to apply for the available position mentioned above.
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Age: 25-35
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Location: Lagos
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Qualification: NCE
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Job Responsibilities:
• Assist with conducting outreach and promote peer education services.
• Attend mandatory monthly meetings.
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Time Commitment:
• Must be available certain weekday afternoons between 3-7pm and possibly on an occasional Saturday if there is a community event. - Working hours is between 7.30am – 4.30pm (Monday – Friday)
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Skills and Experience:
• Minimum of NCE qualification, while OND candidates with experience will be considered.
*The age requirement is flexible for interested candidates. • Comfortable with public speaking, especially speaking to peers. • Mature, reliable, and responsible. - Must have the ability to research on topics.
Apply to this job |
| Customer Service Representative Job at Possible and Affordable Solutions Limited Posted: 19 Feb 2015 06:26 AM PST Job Title: Customer Service Representative
Company: Possible and Affordable Solutions Limited
Job Type: Full Time
Qualification: BA/BSc/HND
Experience: 1 year
Location: Lagos, Nigeria
Job Field: Customer Care
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Responsibilities: – As customer service personnel, you will be expected to carry out the following responsibilities: – Resolves customer complaints via phone, email or other means as directed. – Attend to walk in and phone in customers and resolve enquiries and or queries. – Opens customer accounts by recording account information. – Maintains customer records by updating account information. – Close sales deals and follow through to delivery stage.
Give customers feedback on requests and enquiries. – Resolves product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. – Attempts to persuade customer to reconsider order cancellation. – Recommends potential products or services to management by collecting customer information and analyzing customer needs. – Prepares product or service reports by collecting and analyzing customer information. – Meet sales weekly or monthly targets as stipulated. – Contributes to team effort by accomplishing related results as needed.
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Skills: – Professional appearance – Fast learner – Demonstrated selling skills – Good communication and interpersonal skills – Team player – Excellent telephone etiquette
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Experience: – 1-3 years experience in customer service. Apply to this job |
| Mobile and Internet Banking Support Officer Job at Stanbic IBTC Posted: 18 Feb 2015 01:59 PM PST Job Title: Mobile and Internet Banking Support Officer
Company: Stanbic IBTC
Location: Nigeria
Job Type: Full Time
Qualification: BA/BSc/HND
Job Field: Banking ICT
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Stanbic IBTC is an end-to-end financial services provider. We aim to help you manage and grow your money by providing relevant information and services. We commit to help you move from where you are to where you want to be.
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Position Description:
It is a service enabling application support office with an overall responsibility of:
• Managing Mobile Money and Internet Banking Platforms for optimum performance
• Provide 2nd level support for bank branches on Internet and Mobile Banking applications
• Proactive designing of solutions to enhance the delivery of services on the two channels
• Generation of useful reports from the platform for reporting and troubleshooting.
• Troubleshooting reported issues from application, operating system and network perspective and providing evidence of what the issue might be.
• Working smoothly with other unit members to resolve issues.
• Ensuring that budgets are adhered to and SLAs and OLAs are met;
• Keeping abreast of technologies around channels and contribute to channel strategy for existing services around Mobile and internet Banking.
• Liaising extensively with external or internal clients on usage and configurations of functionalities,
• Training of consumer facing support staff on skills needed to solve most issues on the platform from 1st level
• Identifying options for potential solutions and assessing them for both technical and business suitability;
• Drawing up specific proposals and engagement of vendors for modifications or replacement of systems / modules.
• Working closely with developers (internal and external vendor) and a variety of end users to ensure technical compatibility and user satisfaction. Apply to this job |
| Graduate Jobs at Procter and Gamble (P&G) Posted: 16 Feb 2015 05:50 PM PST Job Title: Anonymous
Company: Procter and Gamble (P&G)
Job TypeFull Time
Qualification: BA/BSc/HND
Location: Lagos, Nigeria
Job Field: Graduate Jobs / Internships
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The Internship drive is for final year LBS students . Our aim is to pre-select exceptional under graduates for future internship openings in Procter and Gamble.
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This opening is not limited to any specific field of study but only graduates with second class upper degree and above will be considered this time. The job openings cover departments like Customer Business Development (Sales), Supply Network Organization, Marketing, Customer Market Knowledge, Human Resources e.t.c. Successful candidates will be considered for openings across Procter & Gamble departments in Lagos, Ibadan, and Agbara. Note that no specific field of study is required for any particular department.
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Candidates successful with this online application will be invited for a test. You can also join our facebook page: www.facebook.com/pgwestafrica . Practice questions will be available for you to download on our facebook page to help you prepare in time for the test.
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Procter and Gamble is the largest FMCG (Fast Moving Consumer Goods) company in the world with strong brands like Pampers, Ariel, Always, Gillette, Oral B just to name a few. We have been in existence for over 176 years globally and 21 years in Nigeria. For more information about P&G the company and our brands please visit http://www.pg.com/ and this website http://www.experiencepg.com/ . We wish you all the best with your application!
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Qualification: – This opening is not limited to any specific field of study but only LBS University students with second class upper degree and above will be considered this time. Apply to this job |
| Business Analyst Graduate Trainee Job at Ciuci Posted: 16 Feb 2015 05:44 PM PST Job Title: Business Analyst Graduate Trainee
Company: Ciuci
Job Type: Full Time
Qualification: BA/BSc/HND
Experience: 2 years max
Location: Lagos, Nigeria
Job Field: Graduate Jobs / Internships
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Job Description: – Conduct qualitative and quantitative analysis on various business cases. – Provide valuable contributions to ongoing projects during brainstorming sessions. – Set up and monitor consumer quantitative surveys, focus groups and market sizing research. – Assist in the development of business plans and strategy documents. – Perform in-depth research in relevant industry with regards to project and client needs. – Undertake research into the industry sector, markets and competitors.
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Job Qualifications: – A good undergraduate degree from a reputable university. A relevant post-graduate degree is an added advantage – 0-2 years post NYSC experience – Excellent organizational skills and exemplary leadership skills – Excellent analytical and problem-solving skills – Excellent verbal & written communication skills – Excellent presentation and interpersonal skills – Strong proficiency in the use of Microsoft Office Suite. Apply to this job |
| Customer Advisor Job at Xown Solutions Limited Posted: 11 Feb 2015 07:25 PM PST Job Title: Customer Advisor
Company: Xown Solutions Limited
Job Type: Full Time
Qualification: OND BA/BSc/HND
Location: Lagos, Nigeria
Job Field: Sales / Marketing / Business Development
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Xown Solutions Limited is an IT firm with clients from all sectors of the economy, banking, manufacturing, Oil and Gas, Public Sector and so on.
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Our company is both registered in Nigeria and in the UK. We need the service of qualified candidates to join our team.
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Responsibilities:
· Liaising and networking with a range of stakeholders including customers, colleagues, suppliers and partner organisations for a mutual benefits
· Educate customers and potential customers about our products and services
· Communicating with target audiences and managing customer relationships
· Sourcing cost effective advertising opportunities and placing adverts
· Sourcing & Securing Sponsorship for our conferences
· Contributing to, and developing, marketing plans and strategies
· Conducting Market Research using Questionnaire, Focus Group and other methodologies.
· Respond to enquiries from customers with respect to our product and services
· To provide assistance in preparing Sales reports
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Qualifications and Requirements:
· OND, HND and BSc in a related discipline
· 0 -2 years experience
· Excellent communication and interpersonal skills
· Ability to use most of the Microsoft Office Suite (i.e. MS Excel, MS PowerPoint & MS Word). Apply to this job |
| Interior Design Assistant Job at Connors Hill Consulting Posted: 11 Feb 2015 07:12 PM PST Job Title: Interior Design Assistant
Company: Connors Hill Consulting
Job Type: Full Time
Qualification: BA/BSc/HND
Location: Lagos, Nigeria
Job Field: Art/ Crafts/ Languages
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Job Description:
- Liase with shipping partners.
- Assist Clients with creation of mood boards.
- Handling email corresepondence.
- Update of social media platforms.
- Inventory management.
- General administration work
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Requirements:
- Minimum of a bachelors degree in the social sciences and arts, with a 2.1.
- 23 to 28 years of age.
- A natural flair and Interest in Interior Design.
- Social media savvy.
- Proficient in Microsoft office. Apply to this job |
| Graphics Designer Job at Connors Hill Consulting Posted: 11 Feb 2015 07:10 PM PST Job Title: Graphics Designer
Company: Connors Hill Consulting
Job Type: Full Time
Qualification: BA/BSc/HND
Location: Lagos, Nigeria
Job Field: Media / Advertising / Branding
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Job Description:
- The Graphic designer is responsible for creating design solutions with high visual impact.
- Must be very skilled with Graphic Designs packages like Corel draw, Illustrator, Photoshop etc
- Must be able to deliver jobs within stipulated time frame.
- The role involves interpreting and understanding the brand’s needs before making design decisions.
- The graphic designer should be able to work with briefs given to him/her by the social media executive to come up with versatile and world class designs for the brand and our social media platforms.
- Developing creative ideas and concepts, choosing the appropriate designs, text and style to meet brand objectives.
- The work demands creative flair, up-to-date knowledge of creative and design software and a professional approach to time, costs and deadlines.
- The graphic designer’s job may involve managing more than one design brief at a time and allocating the relevant amount of time accordingly.
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Requirements:
BSc or HND in any discipline. Apply to this job |
| Head of Customer Services Job at Pressure Hub Posted: 11 Feb 2015 06:59 PM PST Job Title: Head of Customer Services
Company: Power Distribution Company
Job Type: Full Time
Qualification: BA/BSc/HND MBA/MSc/MA
Experience: 10 years
Location: Lagos, Nigeria
Job Field: Customer Care
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We are exclusively representing a newly Privatised Power Distribution Company in their effort to restructure the organisation and promote a culture of effectiveness and productivity.
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As a result they are interested in identifying professionals with extensive technical, commercial and leadership skills for various their various departments.
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JOB DESCRIPTION:
One of such roles is the Head of Customer Service who will be responsible for the entire Customer Service Department, with the purpose of achieving highest level of customer satisfaction, in line with the corporate objectives.
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Key Focus Areas: – Customer Service Leadership: translate corporate objectives in to strategies, and leading the execution of the customer service initiatives, and thus ensuring targets are achieved. Encourage dialogue with Communities, NERC Consumer Forum and other regulatory bodies on customer service related matters, with the view of increasing the quality of the service offered. – Budgeting and planning: prepare and manage CS annual budget, ensuring systems are in place to ensure monitoring and reporting of variances, in addition to mothly, weekly and adhoc divisional reports. Full control of the company’s assets and expenses. – Data Management & Research: maximise the functionality and reporting capabilities of the computerised systems by working closely with the ITS division; conduct a customer service assessment surveys and utilise a variety of analytical exercises in order to improve the overall service provided, efficiency in billing and revenue collection. – Team Management: align departmental targets and work plans with the organisational KPIs and ensure that the department has the required multi-skilled human resources capacity to deliver the desired level of customer service. – In order to thrive in this role, you must be an individual with strategic orientation and strong leadership skills acquired working in a multicultural environment, given the nature of the project and the tremendous work that will go in to ensuring a complete business turnaround. You must also be technology savvy with a keen eye for detail and ability to conduct and translate complex analytical exercises in to clear deliverables and actions for the organisation.
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Additionally, your experience will include: – Bachelors Degree in Management or Business Administration form a recognised University
a minimum of 10 years of progressive experience in the areas of customer contact, customer service and management, including staff supervision in a utility( preferably power sector) or customer oriented operation with strong focus on technology and business process. – Sound knowledge in the power industry and the electricity distribution business – Familiarity with Utility rules and regulation – Familiarity with accounting, billing and revenue collection techniques – Ability to interpret basic technical drawings/knowledge of mapping systems – Communication, change management and leadership skills to manage a large, mostly field-based unit – We look forward to speaking with driven individuals with a true passion for change, and who is keen to join a high performing and growing group of companies.
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For more information, please contact us directly. Apply to this job |
| Marketing Associate (MAs) Job at First Generation Nigerian Bank via Whytecleon Posted: 11 Feb 2015 05:44 PM PST Job Title: Marketing Associate (MAs)
Company: First Generation Nigerian Bank via Whytecleon
Job Type: Full Time
Location: Nigeria
Qualification: BA/BSc/HND
Job Field: Banking
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Our client, a first generation Nigerian bank seeks to recruit self motivated, intelligent, young, articulate, dynamic and experienced professionals with integrity for the position of Marketing Associates (MA) nationwide.
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Job Description: – Continuously source for new business opportunities and deposit liability generation – Identify customer needs and proactively seek to provide products/services to meet the identified needs – Review applications for credit facility and make appropriate recommendations – Manage assigned credit portfolio and monitor the quality of existing credit relationships on a continuous basis – Analyze and screen applications for credit, based on the Bank’s credit risk procedures – Initiate and carry out recovery action on non-performing credit facilities on assigned accounts – Regularly contact customers via telephone calls and physical marketing visits to obtain feedback on service quality and customer satisfaction levels – Perform other duties as may be assigned by BDM or supervisor
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Skills / Competence Required: – Good marketing skills – Proficiency in MS Office suit- Excel spread sheet, power point etc – Deposited liability generation – Credit knowledge – Analytical – Basic banking – Good communication and interpersonal skills – Good customer service skills – Good problem solving skills – Good documentation and record keeping – Good reading and listening skills
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Educational Qualification: – A good Bachelors degree or HND only ( minimum of Second Class Lower or Lower Credit)
NYSC Certificate or exemption letter – Age: Not more than 32 years – Interested candidates must have experience in the banking sector. Apply to this job |
| Newsletter Production Intern Job at Jovago.com Posted: 11 Feb 2015 05:39 PM PST Job Title: Newsletter Production Intern
Company: Jovago.com
Job Type: Full Time
Qualification: BA/BSc/HND
Location: Lagos, Nigeria
Job Field: Graduate Jobs/ Internships
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Jovago.com is Africa’s No.1 booking portal. It provides an online platform to book accommodation across Africa and Pakistan .
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It is owned by Africa Internet Group, Africa’s leading internet group with 3,000+ employees in more than 20 African countries that specializes in e-commerce. It is also owned by Millicom, MTN and Rocket Internet which operate a number of very successful companies such as Jumia, Kaymu, Hellofood, EasyTaxi, Lamudi, Carmudi and Lendico. It is led by top talented leaders offering a great mix of local and international talents.
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Africa is one of the fastest growing economies in the world, offering excellent opportunities in a vibrant and booming environment. Its economic growth has enabled innovative businesses to flourish and this is where AIG steps in.
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We want to create a well-balanced team of talented, truly dynamic and highly motivated leaders with a passion for emerging markets and Africa. We are currently looking for outstanding candidates interested in entrepreneurship and web businesses.
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The purpose of this position is to create catchy HTML newsletters on behalf of Jovago to be sent out to existing and potential subscribers.
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The position is based in Lagos, Nigeria.
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On a daily basis, you will be required to create HTML codes for newsletter designs.
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Qualifications/requirements: – Graduate degree – Fluent in English and at least one local language – Competency in all Microsoft Office packages, i.e. Word, Outlook, Excel, PowerPoint – Organized, vibrant, energetic and a go-getter – Good command of Pack Office – Basic knowledge of HTML – Rigour, task management skills – Ability to meet deadlines
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Our offer: – A unique education in launching and scaling new internet concepts – Become part of a highly professional and dynamic team working around the world – An attractive salary package – An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders for our future internet ventures. Apply to this job |
| Graphics Designer Job at Jovago.com Posted: 11 Feb 2015 05:36 PM PST Job Title: Graphics Designer
Company: Jovago.com
Job Type: Full Time
Qualification: BA/BSc/HND
Location: Lagos, Nigeria
Job Field: Media / Advertising / Branding
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Jovago.com is Africa’s No.1 booking portal. It provides an online platform to book accommodation across Africa and Pakistan .
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It is owned by Africa Internet Group, Africa’s leading internet group with 3,000+ employees in more than 20 African countries that specializes in e-commerce. It is also owned by Millicom, MTN and Rocket Internet which operate a number of very successful companies such as Jumia, Kaymu, Hellofood, EasyTaxi, Lamudi, Carmudi and Lendico. It is led by top talented leaders offering a great mix of local and international talents.
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Africa is one of the fastest growing economies in the world, offering excellent opportunities in a vibrant and booming environment. Its economic growth has enabled innovative businesses to flourish and this is where AIG steps in.
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We want to create a well-balanced team of talented, truly dynamic and highly motivated leaders with a passion for emerging markets and Africa. We are currently looking for outstanding candidates interested in entrepreneurship and web businesses.
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The purpose of this position is to create catchy graphic designs on behalf of Jovago to be used on the website and for other communications.
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The position is based in Lagos, Nigeria.
. – On a daily basis, you will be required to create graphic designs for online and offline communications.
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Qualifications/requirements: – Graduate degree – Fluent in English and at least one local language – Competency in all Microsoft Office packages, i.e. Word, Outlook, Excel, PowerPoint – Organized, vibrant, energetic and a go-getter – Very good knowledge of Adobe Photoshop – Good command of Pack Office – Basic knowledge of HTML – Rigour, task management skills – Ability to meet deadlines
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Our offer: – A unique education in launching and scaling new internet concepts – Become part of a highly professional and dynamic team working around the world – An attractive salary package – An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders for our future internet ventures. Apply to this job |
| Marketing Communication Executive Job at PwC Nigeria Posted: 11 Feb 2015 05:23 PM PST Job Title: Marketing Communication Executive
Company: PwC Nigeria
Job Type: Full Time
Qualification: BA/BSc/HND
Experience: 3 years
Location: Lagos, Nigeria
Job Field: Media / Advertising / Branding Sales / Marketing / Business Development
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PwC firms help organizations and individuals create the value they are looking for. We are a network of firms in 158 countries with more than 180,000 people who are committed to delivering quality in Assurance, Tax and Advisory services
. – An experienced marketing communications professional with a minimum of 3 years marketing communications and business experience, preferably in a professional services environment.
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Areas of Focus – Publications, client events, client surveys, news articles and media coverage:
• Drive the development of insightful industry pieces and client surveys by PwC Advisory professionals
• Drive the publication of news articles and media appearances by PwC Advisory Leaders in Nigeria and Ghana
• Coordinate and project manage all PwC Advisory conference and events in Nigeria and Ghana
• Coordinate the launch and distribution of PwC publications in Nigeria and Ghana to clients and other relevant stakeholders
• Monitor and regularly report on all marketing communication activity for PwC Advisory in Nigeria and Ghana
• Manage / drive the updates of websites, brochures and all social media activity for PwC Advisory
• Track / measure the effectiveness of all events, conferences and publications.
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Required skills / capabilities:
• Excellent written and verbal communication
• Strong people management skills of self, team and senior stakeholders
• Excellent project management capabilities
• Strong brand management capabilities
• Excellent problem solving capabilities
• Good team player – demonstrated ability to work as part of a team
• Strong ‘can-do’ disposition
• Familiar with consulting / business advisory services is advantageous
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Experience and Academic Requirements:
• 3 – 5 years of relevant experience gained in events/ media / PR
• Experience in a reputable professional services environment
• Experience of using digital / social communication techniques
• Experience in running / project managing large professional conferences and events. Apply to this job |
| English Language Teacher (IGCSE) Job at Rmax Systems Posted: 07 Feb 2015 01:14 AM PST Job Title: English Language Teacher (IGCSE
Company: Rmax Systems
Job Type: Full Time
Qualification: BA/BSc/HND
Experience: 3 years
Location: Lagos, Nigeria
Job Field: Education / Teaching
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Rmax Systems – A renowned international acclaimed Group of schools well accredited for sound and quality education with extra modern facilities located in different parts of Lagos, requires a seasoned English Language Teacher to join its League of Experienced Teachers in its Festac and Ikorodu Campus:
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Job Description: – You will be joining an established English Department that is well resourced and has excellent facilities. – Applicants must hold a relevant teaching qualification specialism in English. – The successful candidate will also be taking classes up to IGCSE and A Level classes for its upper secondary level. – Hence, Being a certified and experienced IGCSE level Teacher is required. – You will also be preparing students for Internationally recognised English Language exams
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Requirements: – To be successful for this role, Interested candidates must have the following: – Must have a Minimum of 3 years experience in the field of study. Having been an experienced A Level Teacher will also be an added advantage. – Must have a minimum of B.A (EDU) in English Language. – Having a Masters Degree in the same line of discipline will be an added advantage. Apply to this job |
| Customer Liaison Officer Job at RS Hunter Posted: 06 Feb 2015 06:10 PM PST Job Title: Customer Liaison Officer
Company: RS Hunter
Job Type: Full Time
Experience: 2 Years
Qualification: BA/BSc/HND
Location: Abuja, Nigeria
Job Field: Customer Care
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At RS Hunter, we believe our clients have the resources, what we do is to galvanise, advice, and partner with our clients to understand the peculiarities of their businesses and then offer the best HR solutions and strategies that work.
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Responsibilities:
Customer Service:
• Handle in-coming calls on inquiries relating to pre-order, order and delivery status
• Respond to inquiries using phone, email and chat as the main platforms of contact.
• Conduct outbound / follow up calls to customers where necessary
• Provide customers with product and service information
• Research required information using available resources
• When applicable, up sell products/offerings to customers
• Deliver an excellent level of customer service
• Manage and resolve customer complaints
• Identify and escalate priority issues
• Ensure daily and monthly KPIs are met and exceeded, in order to contribute to department & company’s growth
• Maintain high level adherence and compliance towards policies, process and procedures.
• Record all call information according to standard operating procedures in the designed CRM
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Operations Support:
- Coordinator with order processing team to ensure proper preparation of shipments. .
- Coordinate shipments. Work with suppliers, transportation service providers, freight forwarders / packers, and the organization entities to ensure the safe and timely delivery of materials and products to distributors and customers.
- Plan and coordinate the shipping of material and products from Customers to international operations. Balance all aspects of the international logistics process encompassing inland freight, coordination of export packaging, the creation of all necessary export documentation, and the release of shipment upon approval by the destination.
- Meet delivery requirements of the organization’s operations while evaluating and consolidating shipments, and selecting the most cost effective method of transportation.
- Analyze transportation costs and trends, and make recommend opportunities for continued improvement.
- Provide information to Customer/Planner and Logistics Operations Manager on status of shipments and deliveries.
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Job Requirements:
Qualifications & Requirements:
- Minimum of 2 years customer service experience.
- International transportation and logistics experience including importing and exporting delivery terms and processes, a plus.
- Strong computer skills. Experience using Microsoft Office applications.
- Strong organization skills with attention to the details.
- Excellent communication and customer service skills.
- Undergraduate degree preferred Requirements
- Excellent listening skills
- Energetic and service oriented
- Able to multitask
- Familiarity with logistics services is an added advantage
- Good written, verbal and interpersonal skills. Apply to this job |
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